Servqual : a multiple-item scale for measuring customer perceptions of service quality

Author(s)

• Parasuraman, A.
• Zeithaml, Valarie A.
• Berry, Leonard L.
• Marketing Science Institute

Bibliographic Information

Servqual : a multiple-item scale for measuring customer perceptions of service quality

by A. Parasuraman, Valarie Zeithaml, and Leonard L. Berry

（Report / Marketing Science Institute, no. 86-108）

Marketing Science Institute, 1986

Note

Bibliography: p. 35-37

On cover: Research program. Working paper.

Details

• NCID: BA22737010
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Cambridge, Mass.
• Pages/Volumes: v, 39 p.
• Size: 28 cm
• Parent Bibliography ID:
  • BA07416951