Language, bureaucracy and social control
著者
書誌事項
Language, bureaucracy and social control
（Real language series / general editors, Jennifer Coates, Jenny Cheshire and Euan Reid）
Longman, 1996
- : pbk
- タイトル別名
-
Language, bureaucracy & social control
大学図書館所蔵 件 / 全39件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
注記
Includes bibliographical references (p. [191]-194) and indexes
内容説明・目次
- 巻冊次
-
: pbk ISBN 9780582086227
内容説明
Language, Bureaucracy and Social Control explores the varying inter-relationships between language, forms of bureaucratic organisation and social control. The text provides a detailed examination of the discursive dimensions of some of the key techniques of modern power: the 'productive' surveillance practices of administrative and public service institutions. Special attention is paid to recent developments within the state domain and the private economy such as the introduction of consumerism and promotional practices in welfare institutions, and the spread of bureaucratisation in contexts such as banking and education.
目次
Foreword
Acknowledgements
1. Language, bureaucracy and social control
Bureaucracy
Bureacracy and social control
Language and bureaucracy
Synopsis
2. Bureaucratisation and debureaucratisation in contemporary society
Introduction: what discourse practices are construed as bureaucratic?
Bureaucratisation and debureaucratisation
Changing discourse practices as action and as process
The analysis of language use
The language-situation dynamic
Social control as an area of struggle
Conclusion
3. The pragmatics of information exchange in bureaucratic discourse
Introduction: information exchange as a focus of study
Bureaucrats seeking information and clients giving it
Interpreting information exchange in pragmatic terms
Reversing the roles: clients seeking information and institutions avoiding giving information
Conclusion: regulated information exchange and social control
4. Role behaviour in discourse
Introduction
Modes of talk and multiple role behaviour
Discourse roles
Shifting role relationships and the construction of social identities
Role perception in discourse
Conclusion
5. The client's perspective: clients as citizens
Introduction
Challenging the inhuman face of bureaucracy
Creating an edge over the institution
Talking to bureaucrats in order to maintain non-clienthood
Client's response to institutional failure: the case of lost mail
Conclusion
6. The bureaucrat's perspective: citizens as clients
Introduction
Alarming the client
Maintaining bureaucracy through official documents: forms and leaflets
Conclusion
7. The discourse of mediation: bureaucrats' dilemma and clients' wisdom
Introduction
Social workers attemting to redress the imbalance
Counselling institutions
Institutional monopolies over mediation
Conclusion: socio-economic struggles over multi-tier bureaucracy
8. Instead of a conclusion
Bibliography
Appendices
Index
- 巻冊次
-
ISBN 9780582086234
内容説明
This text examines the wide range of issues involved in bureaucratic language, illustrating the complex inter-relationships between language, bureaucracy and social control. The authors use real life, varying data in their analysis, taken from institutions in the UK, Netherlands and Belgium: this includes face-to-face interaction, telephone language and written correspondence.
目次
- Language, bureaucracy and social control
- bureaucratization and debureaucratization in contemporary society
- the pragmatics of information exchange in bureaucratic discourse
- role behaviour in discourse
- the client's perspective - clients as citizens
- the bureaucrat's perspective - citizens as clients
- the discourse of mediation - bureaucrats' dilemma and clients' wisdom
- instead of a conclusion.
「Nielsen BookData」 より